Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chatkgpt@protonmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chatkgpt@protonmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chatkgpt@protonmail.com.

Thank you for shopping at our store. We are committed to providing you with high‑quality women’s blouses, swimwear, hats and scarves, as well as a pleasant shopping experience. Please read our refund policy carefully before placing your order.

Eligibility for Refunds

  1. Requests for refunds or returns must be submitted within 30 calendar days after you receive your parcel. Orders beyond this time window will not be accepted for refund or return.
  2. Items must be returned in original, unworn, unwashed and undamaged condition. All original tags and labels need to be attached. Swimwear must remain unopened with hygiene seals intact for return qualification.
  3. Custom‑made items and clearance sale goods are non‑refundable and non‑returnable unless there are manufacturing defects.

Non‑refundable Situations

  • Products damaged caused by improper washing, wearing or personal misuse.
  • Minor color difference due to different screen display, which is not regarded as product defect.
  • Normal slight measurement deviation within industry tolerance range.
  • Shipping fees for original delivery are non‑refundable unless the error is on our side.

Return & Refund Process

  1. Contact our customer service via store message to submit your refund application. Please provide your order number, photos of the item and explain your reason for return or refund.
  2. Our team will review your request within 3‑5 business days and send you further return instructions if approved.
  3. For return‑approved orders, you need to send the goods back to the designated return address. Buyers are responsible for return shipping costs, except for situations caused by our mistakes: wrong item sent, defective product or item severely damaged upon arrival.
  4. Once we receive and inspect the returned goods, we will process your refund within 5‑7 business days. The fund will go back to your original payment method. Please allow extra bank processing time for the money to show up in your account.

Partial Refund

If you receive defective or damaged goods and you prefer to keep the item instead of returning it, you may apply for a partial refund. Partial refund amount will be confirmed after communication between you and our customer support team.

Damaged / Wrong Item Delivery

If you receive defective products, wrong items or items with obvious transit damage, please contact us within 7 days after receipt with clear photos. We will arrange replacement or full refund for eligible cases.

If you have any questions about our refund policy, please feel free to reach out to our customer service team.